Reviews from Joe (1)

Marina Review for Green Cove Springs Marina

Reviewed by: Joe on Mar 20, 2024
Vessel Type: Sail
LOA: 41'
Draft: 5.3'

Rating: 1

Let me start with the only thing good I can say about this place, Jodi and Bree in the office are two of the nicest and most accommodating people I have ever met. Other than that Green Cove Springs Marina has been by far the worst experience I have ever had relating to the marine industry. My wife and I are full time cruisers and arrived here by boat. We had never seen the place before. Had we have had the opportunity to look around before being hauled out we probably would have left immediately and gone ANYWHERE else.
Our first problem was after our haul out we were asked to go fill out the paperwork in the office. While we were in the office the yard crew blocked our boat incorrectly, not enough blocks for it's size and crooked, placing more weight on one side of the keel. The yard manager told us he would fix it the next day. After getting into the cabin we noticed a gap in the floorboards that measured about a quarter of an inch and a gap where the floor had pulled away from a hanging locker. We went and found John the yard manager, he took pictures of the gaps and put us on the hydraulic lift trailer for the night. We were re-blocked with two more blocks and level the next day. We still have a gap going down the cabin sole and a hatch that does not close correctly, as if our boat had somehow been twisted. (See attached pictures)
My wife does not feel safe here as there are seemingly homeless people sleeping in vehicles lining the road that enters here and also right in front of the bath house. So if she has to use the bathroom in the middle of the night I have to get up and escort her there. The facilities are absolutely disgusting. There is black mold in the restrooms and showers. If you need to sit on the toilet make sure you bring something to clean it because the people here somehow manage to defecate on the seats regularly. There was once footprints in feces leading from the door to the restroom that was there for over 2 days before anybody cleaned it up. (See attached pictures) Of course the cleanliness of the restrooms only matters when you can get into them. Every couple of weeks the septic system starts to back up and they have to close the restrooms and showers for an undetermined amount of time until the professionals can come out and deal with it.
Chris one of the owners is absolutely not at all interested in improving a thing. There was a guest blocked near us that would tether his dog to one of his boats stands and ignore it all day. The dog barked incessantly all day long. I asked the owner of the dog if there was something we could do to quiet it and he called me a dick. I tried to take it up with Chris the owner who's reply was "what do you want me to do about it? Dogs bark". Most recently there was a swarm of dry wood termites from behind my boat. Dozens
of them landed on my boat and shed wings. I went to the office and Chris was the only one there. I told him about the termites and also that I would be ready for my blocks and stands to be moved to apply the next coat of paint in a few days. I asked him if at that time I could be moved away from where the termites were. He told me he couldn't guarantee it. I don't own a boat yard but if I did and a customer came and told me that there were wood destroying insects getting on his boat and asked to be moved I would certainly make it happen. I believe anybody who cared about their yards reputation or customer service in general would also do the same.
At this point all I can do is as quickly as possible finish what is necessary to get my boat put back in the water and put this horrible experience behind me and also hope that if the gap in my floor does not go away once re-launched and that my boat's hull does not return to its normal untweaked shape that having the marina take care of it won't prove to be an impossible task.

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