Reviews from Andrew D (1)

Marina Review for Washburn's Boat Yard Inc.

Reviewed by: Andrew D on Oct 9, 2024
Vessel Type: Power
LOA: 58'
Draft: 5.0'

Rating: 1

I've had an incredibly frustrating experience with this company. My broker initially advised me to avoid Washburns, but despite his warning, I met with them in person, felt a good connection, and decided to give them the benefit of the doubt. I now realize he was right. I'm not alone in this experience—several friends have also reported questionable service from this team.

In August 2023, they replaced the underwater lights on my boat. Several months later, the lights stopped working. However, I waited to contact them until May of the following year because the boat was in Florida. When I finally reached out, they didn't inspect the lights until July, and told me it was a warranty issue, assuring me that new lights had been ordered. In September, I was told on three separate occasions that they were just waiting for the lights to arrive. Finally, after I suggested they refund me, they admitted that the lights had never been ordered and that they now needed to re-inspect the lights to determine if it was even a warranty issue. That level of dishonesty is unacceptable. This process began in May, and here we are, months later, still without a resolution.

On top of the issues with the lights, their handling of my Marine AC and radar systems showcased another layer of incompetence. Their Marine AC technician didn't even understand the basic temperature controls on our chiller, and they recommended running a new cable for the radar when the problem was simply an on/off switch. These unnecessary recommendations and lack of basic knowledge were frustrating and concerning, to say the least.

There's also documented damage done inside the boat while they were working on it. To make matters worse, I was charged hundreds of dollars to keep my boat at a marina next door just so they could perform the work, because they had run out of space at their own facility. Who does that?

It's clear that this company operates with a lack of transparency, follow-through, and professionalism. The level of dishonesty and incompetence I've experienced is unacceptable, and after months of dealing with them, I'm left with nothing but frustration. As an active member of the community, I have a platform to share my experience, both locally and online. I strongly advise others to avoid Washburns.

• WG Editor Comment:
  

  Marina's Response:

  I
  have apologized directly to this owner, and now I do so publicly. We did not manage this project, nor our relationship with this owner,
  properly.  For this I am truly sorry.

  A motto by which I live is: “do the best I
  can every day”.  However, sometimes in spite of our efforts, we
  fail.  I understand the cause of this particular failure and have taken
  steps to minimize the chance that we will repeat it in the future.

  
  
  
  
  

  To our customer…..Again, we are sorry
  we failed you. 

  
  

  Eric Skow

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