Reviews from Captain Ryonn Taylor (1)

Marina Review for Washburn's Boat Yard Inc.

Reviewed by: Captain Ryonn Taylor on Oct 11, 2024
Vessel Type: Power
LOA: 68'
Draft: 6.8'

Rating: 1

Over 1.5 yrs I had 3 vessels serviced there.
1) 72' Motor Yacht: Paint work: Only a portion of the work was done but charged an astronomical amount of money. Vessel returned very dirty inside & out. Took 3 days to clean interior (doors left open during paint sanding) & 2 days to clean the exterior. Vessel owner VERY dissatisfied & expressed: Way over priced for very sub sub-par work.

2) Lcl Work Boat: Repower & R2 Searchlights: Techs assigned repower: Above & Beyond call of duty. Great job. Refused to leave original eng mount gaskets in place (tore up & needed replaced, I have pictures). Management instructed it to be reused. Tech replaced w/new as should have been done. Management provided wiring harness diagram to techs: Drawn on scratch paper, very poorly done. Took techs a day to figure out proper install. They did great overcoming lack of leadership.

Required multiple prop swaps to "dial in performance." Gas Shop Mgr inst'd props backwards.

Electrician: Searchlights: Terrible job w/wiring. Repower Tech redid wiring, looked great after.

3) Lcl Workboat: Bottom paint, Reopen 2 cockpit scuppers, Eng Svc: Bottom paint: Bottom Paint (yard shop) crew: Amazing, leadership: non-existent. Mgmt did not have keel blocks moved to allow painting of those spots. Charged: "Complete Job" but we received INOMPLETE work because of mgmt failure. (Have pictures).

Suppers: Scott assigned: Damaged grab rail, only slapped a splash of paint to cover up damaged he created (have picture). Should have been faired, prepped & painted.

Eng Svc: Manufactuer-Certified tech unable to replace impeller w/o consulting YouTube on eng's he is certified to do service on!

Gas Shop no longer reliable, do NOT recommend any gas work go to there.

Summary: Yard has gone downhill. Hoped to continue to support lcl business but after all that, plus the complaints I'm getting from my associates in the industry, not any more. Will take work elsewhere. It's truly sad!

Diesel shop: Fabulous! Ricky, shop foreman, insane amount of knowledge, but you have to go through the company's mgmt to get to them.

If you choose to risk a visit, good luck. Do NOT leave your vessel unattended w/o closely monitoring the work & making sure your boat doesn't get jumped by "new comers."

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