Reviews from Scott Gledhill (1)

Marina Review for Charleston Harbor Resort & Marina

Reviewed by: Scott Gledhill , Folly Sq’d , on Nov 26, 2021
Vessel Type: Power
LOA: 44'
Draft: 4.5'

Rating: 2

I had been here before so my expectations were quite low. No other marina was available or we would have stayed elsewhere. The phone number is to the hotel and they have no clue about most things and even less about the marina. When transferred no one answered the first few times. Trying to raise them on VHF got the repeated response to call when closer (we were 4 minutes out). It was like pulling teeth to get our dock assignment. Upon arrival at our slip we found there was no water available on the dock for our 4 day stay. The attitude displayed indicated that was my problem not there's since the problem had existed for some period of time. That's an interesting and novel concept to me: "Once a problem has occurred, the problem devolves to the most recent person to encounter the problem."
The marina charges an amenities fee. We were unable to find out what was included in the amenities from the staff. On our last day others, not staff, informed us that some of the items we were paying for were included in the amenities package, When we asked staff at first the items were included in the fee, then they decided they were not included, and finally they admitted they had no clue. A suggestion tha a list would be helpful to all seemed to spark some recognition that a problem existed but the spark faded away quickly with a shrug of the shoulders.
At this point you are entitled to think I could have done more. In self defense, the marina office is locked and barricade. The dedicated phone line is never answered and the voice mail is full.

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