Reviews from George Green (1)

Marina Review for Chadwick Bay Marina

Reviewed by: George Green on Jul 14, 2021
Vessel Type: Power
LOA: 48'
Draft: 3.6'

Rating: 1

We called to make reservations about 2 weeks in advance. We offered to pay money up front to ensure that we would have dockage when we arrived. We were told that would not be necessary that there would be space for us.
We radioed 30 minutes out to make sure we had dockage. Again we were told come on in there was room and that dock hands would be waiting for us.
We arrived at the marina and dock hands were waiting for us. Then the dock master, I presume came out and told us to go away that there was not space for us. Everyone left us high and dry.
I don't mind that there was not room, although if one boat had been moved 10 ft we could have fit in, but if I had known in advance I would have made other arrangements.
We stayed on the free City Pier with winds beating our boat against the wall all night.
I was told by the dock master that when we tried to make reservations we should have been told no then. So much for communication.
I would not recommend this marina for anything, they were rude and did not communicate at all. Don't stay here.

• WG Editor Comment:
  

  Marina Management Response:
  
  First of all I would like to apologize for the missed reservation. I believe our team helped you moor off the city pier, but I understand this did not meet your expectation. We value our transient and seasonal customers the same. We certainly dropped the ball on your reservation. We have already change how we take and hold reservations by logging, sending out to the entire team and communication daily to the team. I hope this isolated incident didn’t delay your trip. Also, you are welcome to call the office in Dunkirk anytime (716-366-1774) to check on the weather, fuel prices and goings on within our marina and city events. I am the owner (Charles Pringle) and you or anyone are welcome to call me direct on my cell phone with any questions or concerns.
  
  Charles Pringle
  Holiday Harbor
  716.484.7175
  412.719.9581 c
  716.487.2959 f
  [email protected]
  www.holidayharbor.net
  

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